F.A.Q

Question : What kind of bags you are making so I can understand if you are in my field ? Can you make promotional items for my business ?

Answer : We make all kind of leather products. Bags,handbags, briefcase,  messenger, travel bag, purses, and any other leather craft like book menu for hotel & restaurant from artificial and genuine leathers. We as a manufacturer are a very nice back-up as a brand behind your brand,and we are making immaculate products which definitely grow your business and enhance your marketing image with the promotional items from our leather collection.

Question :  Can I just email the artworks to you to get them customized, as I don’t have physical samples ?

Answer :  Yes, sure ! We are an experienced custom made bags expert specializing in designing and developing custom design bags just from your sketches,artworks and images.

Question :  Can I see samples first before order,how is the process for samples order ?

Answer : You are definitely correct you need to confirm your samples before order confirmation and starting production. We are happy to design and develop samples based on your artworks and designs, and we promise a 100% satisfaction of designed samples. For details of samples order, please refer to link page Term and Conditions.

Question : How to order with us?

Answer : Send us inquiry— receive our quotation—negotiate order details—confirm the sample—sign the contract—pay deposit—mass production—cargo ready—balance/delivery—further cooperation.

Question :  I have my own logo,can you make it a metal hardware logo plate ?

Answer : Yes we can ! we work closed with a number of hardware factories and they offer full range of custom services from Mould – Casting – Polishing – Plating to Glazing. Just send your logo artwork with specification by email.

Question :  I have my own logo and trademark, I just want it embossed on the leather ?
Answer : That is easy to do. We can do this on your order.

Question : Can I have names or personal inscription engraved on the bags themselves ?
Answer : Yes, nowadays we can use laser shot to have your inscription engraved on the bags.

Question : Can we order small quantity ?
Answer :  We can produce your styles with a reasonable price, negotiable MOQ, and good quality can be promised.

Question :  Can you send us different swatches ?
Answer : Yes,that is fine.You just need to send us your UPS – FEDEX – DHL courier account (any of them) so we can ship the swatches and fabrics.

Question :  I want the bags meet international Eco Standards, can you make Green bags ?

Answer : Yes,you find the right supplier.We are the first in the local industry to adopt Green policies in the production process.Also if customers would like to use eco and green leathers and materials,we purchase these materials from the certified and tested suppliers.The green leather and materials are more expensive than the commonly used ones but they are non-toxic such as vegetable tanned leathers,which are naturally tanned in a 100% Green way.

Question :  What is your general turn around time for samples and production order ?

Answer : For samples,from 5 days up to 4 weeks,for example if you just need couple of designs,5 days is enough if the schedule is not full. If you carry a dozen of styles,that may require 3-4 weeks for the progress as sampling need a lot of perfection step by step.

Meanwhile,we will be updating you with the latest progress of samples so you will know exactly how are things going on with your artworks and designs. For production order,small order will be finished within 15 days upon production payment paid,massive production order may extends up to 30 days upon production payment paid. Just for your reference,please inquire again before make your order to make sure.

Question :  How can I pay for my order ?

Answer : T/T, Western Union, Paypal normally. Our normal payment term is 40% as deposit and balance before delivery

Question :  Can you handle the shipment and logistics for me ?

Answer : Yes absolutely.We work with national class freight forwarder who professionally handle all exports and customs matters on our behalf in a timely and responsible manner.

All air cargo and by-sea shipments services and logistics arrangements ex Jakarta, Surabaya or Semarang por